Diwakar Dalela
About Diwakar Dalela
Diwakar Dalela is a Senior Manager at Airtel, where he has worked since 2016. He has a background in customer service and operations, with previous roles at ICICI Prudential Life Insurance, Genpact, and KocharTech.
Work at Airtel
Diwakar Dalela has been employed at Airtel as a Senior Manager since 2016. His role involves overseeing various operational aspects within the organization. Based in Gurgaon, Haryana, he has contributed to the company for a duration of eight years, playing a significant role in enhancing operational efficiency and team performance.
Previous Experience in Customer Service
Before joining Airtel, Diwakar worked at ICICI Prudential Life Insurance Company Limited as a Customer Service Associate from 2007 to 2008. His experience in customer service provided him with foundational skills in client interaction and problem resolution, which he has applied throughout his career.
Experience at Genpact
Diwakar served as a Team Coach at Genpact from 2005 to 2007. In this role, he was responsible for guiding and mentoring team members, focusing on improving performance and achieving operational goals. His tenure at Genpact lasted for two years in New Delhi, Delhi, India.
Education and Expertise
Diwakar Dalela earned a Bachelor of Science degree from Lucknow University, where he studied from 2002 to 2005. He furthered his education at the Indian Institute of Management, Lucknow, completing a program from 2013 to 2014. His academic background supports his expertise in management and operations.
Role at Kochartech
Diwakar worked at Kochartech as a Senior Manager of Operations for eight months in 2013 to 2014. His responsibilities included managing operational processes and ensuring the efficiency of services provided by the company, located in Calcutta, West Bengal, India.