Donald Wambari
About Donald Wambari
Donald Wambari is a seasoned professional in customer experience operations, currently serving as the Lead at Airtel in Gurgaon, India. He has extensive experience in various managerial roles across notable organizations, including Safaricom and Kenya Airways.
Work at Airtel
Currently, Donald Wambari serves as the Lead for Customer Experience Operations at Airtel. He has held this position since 2018, contributing to the company's efforts in enhancing customer satisfaction and operational efficiency. His role involves overseeing customer service strategies and ensuring that customer interactions align with the company's standards. This position is based in Gurgaon, Haryana, India.
Current Role at Safaricom
Donald Wambari has been working at Safaricom as a Senior Manager in the Call Centre since 2013. In this role, he manages customer service operations and focuses on improving customer interactions. His extensive experience in customer service management has been instrumental in driving the performance of the call centre in Nairobi, Nairobi Area, Kenya.
Previous Experience in Banking and Aviation
Donald Wambari has a diverse background in banking and aviation. He worked at Kenya Airways in various managerial roles, including Manager Training, Manager Baggage Services, and Manager Passenger Services from 2004 to 2009. Additionally, he has held positions at several banks, including Chase Bank Kenya Ltd, Stanbic Bank, and ABN AMRO Bank, where he focused on relationship management and customer service.
Education and Expertise
Donald Wambari studied at Daystar University, where he earned a Bachelor's degree in Management and Business from 1991 to 1995. He also attended Pumwani School from 1990 to 1994. His educational background has provided him with a solid foundation in management principles, which he applies in his professional roles.