Faisal Khan
About Faisal Khan
Faisal Khan serves as the National Head of Billing & Provisioning Strategy, where he focuses on process improvement and project initiation across teams. He has extensive experience in customer service and provisioning processes, with a strong educational background in commerce and business administration.
Current Role in Billing and Provisioning Strategy
Faisal Khan serves as the National Head of Billing and Provisioning Strategy. In this role, he is responsible for analyzing process improvement requirements and initiating projects in collaboration with cross-functional teams. His focus includes reviewing customer premises equipment recovery status, particularly in relation to aging and compliance reactivation. He has played a key role in re-engineering provisioning processes to ensure automation, which emphasizes time, resource, and cost savings.
Previous Experience in Customer Service and Process Management
Faisal Khan has extensive experience in customer service and process management. He worked as a Zonal Spoc for Customer Service and Escalation Channels from 2008 to 2010 in Lucknow, India. Prior to that, he served as a Zonal Spoc for Customer Service-QRC and Provisioning from 2006 to 2008 in Agra, India. He also held the position of Circle Spoc for the Relocation Process, Baby Care Process, and Retention Process from 2010 to 2013 in Delhi, where he contributed to various operational improvements.
Leadership in Relocation Process Management
Faisal Khan held the position of National Head for the Relocation Process from 2013 to 2015 in Gurgaon, India. In this capacity, he was responsible for overseeing the relocation process at a national level, ensuring effective management and execution of related strategies. His leadership in this role contributed to the enhancement of operational efficiency within the organization.
Educational Background and Qualifications
Faisal Khan earned a Bachelor of Commerce (BCom) degree from Doctor Bhim Rao Ambedkar University, where he studied from 2002 to 2005. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Marketing and Systems from Vinayak Mission & Research Deemed University, completing his studies from 2005 to 2008. His educational background supports his expertise in business strategy and process management.
Strategic Direction in Fraud Management
In his current role, Faisal Khan provides strategic direction to fraud management to prevent revenue leakage. He focuses on enrolling new activities in the pre-billing universe and monitors adherence to shared service performance. He also provides regular inputs for improvement, ensuring that the organization maintains high standards in operational performance.