Gaylord Kiaba
About Gaylord Kiaba
Gaylord Kiaba is a professional in the sales sector, currently holding the position of Sales Corporate, SMB & Retail at Airtel Money. He has previous experience at Bharti Airtel Limited in various roles, including Marketing Assistant and Customer Service Manager.
Work at Airtel
Gaylord Kiaba holds the position of Sales Corporate, SMB & Retail at Airtel Money. His role involves managing sales strategies and operations for various segments within the Airtel Money platform. Previously, he worked at Bharti Airtel Limited in two capacities. He served as a Marketing Assistant in charge of communication and media for 10 months in 2011. Following this, he took on the role of Customer Service Manager in 2012, where he worked for 11 months, focusing on enhancing customer satisfaction and service delivery.
Education and Expertise
Gaylord Kiaba studied at the Institut National des Arts (I.N.A). This educational background has equipped him with skills relevant to his roles in marketing and customer service. His expertise spans across sales management, customer relations, and communication strategies, which he has applied in his various positions within Airtel.
Background
Gaylord Kiaba's professional journey includes significant experience in the telecommunications sector, particularly with Bharti Airtel Limited. His career began in 2011 with a focus on marketing and communications, followed by a transition to customer service management. This progression reflects his adaptability and commitment to enhancing customer experiences.
Professional Experience
In his early career, Gaylord Kiaba gained valuable experience at Bharti Airtel Limited. His tenure as a Marketing Assistant involved managing communication and media strategies, which laid the groundwork for his later role as Customer Service Manager. In this position, he was responsible for overseeing customer service operations, ensuring effective support for Airtel's clientele.