Gilbert Scholar
About Gilbert Scholar
Gilbert Scholar serves as the Head of Retail Operations and Customer Experience at Airtel, a position he has held since 2020. He completed his Doctor of Philosophy at Pan Africa Christian University from 2020 to 2023.
Work at Airtel
Gilbert Scholar has been serving as the Head of Retail Operations and Customer Experience (CX) at Airtel since 2020. In this role, he oversees the retail operations and customer experience strategies, ensuring that the company's retail outlets meet customer needs effectively. His leadership focuses on enhancing customer satisfaction and operational efficiency within the retail sector of the telecommunications company.
Education and Expertise
Gilbert Scholar pursued his Doctor of Philosophy degree at Pan Africa Christian (PAC) University from 2020 to 2023. This academic achievement reflects his commitment to higher education and expertise in his field. The knowledge gained during his doctoral studies contributes to his professional capabilities in retail operations and customer experience management.
Background
Gilbert Scholar has a background in retail operations and customer experience management. His academic and professional journey has equipped him with the skills necessary to lead teams and implement effective strategies in a competitive industry. His experience at Airtel highlights his ability to navigate the complexities of retail in the telecommunications sector.