Gitesh Khodiar
About Gitesh Khodiar
Gitesh Khodiar serves as the Head of Customer Experience - Mobile at Airtel, a position he has held since 2021. He has over a decade of experience at Airtel, having previously worked in various roles including Head of Service Provisioning and Manager of Prepaid.
Current Role at Airtel
Gitesh Khodiar currently serves as the Head of Customer Experience - Mobile at Airtel, a position he has held since 2021. He is based in Gurgaon, India, where he focuses on enhancing customer satisfaction and improving service delivery in the mobile segment. His role involves strategizing and implementing initiatives aimed at optimizing the overall customer experience.
Previous Experience at Airtel
Prior to his current role, Gitesh Khodiar held several positions at Airtel. He worked as the Head of Service Provisioning from 2015 to 2021, overseeing the service delivery processes. Before that, he served as Manager Prepaid from 2012 to 2015, and as Executive - DTH from 2008 to 2012. His extensive experience at Airtel spans over 13 years, contributing to various aspects of customer service and operational management.
Education and Expertise
Gitesh Khodiar studied at the Institute of Cost and Works Accountants of India (ICWAI) from 2003 to 2007. He specialized in Costing, Finance, and Accounting, achieving the designation of Cost Accountant. This educational background provides him with a strong foundation in financial management and analytical skills, which are essential in his current role.
Background in Customer Service
Gitesh Khodiar has a robust background in customer service within the telecommunications industry. His roles at Airtel have equipped him with a deep understanding of customer needs and expectations. His experience in service provisioning and prepaid management has contributed to his expertise in enhancing customer interactions and service quality.