Hares Syed
About Hares Syed
Hares Syed serves as the Fta Spoke Manager at Airtel, where he has worked since 2012. He has a background in team leadership and resolution management from his previous roles at Vodafone and Telenor.
Work at Airtel
Hares Syed has been serving as the Fta Spoke Manager at Airtel since 2012. In this role, he is based in Gurgaon, Haryana, India. His responsibilities include managing the TERM score for the current fiscal year, which involves aligning documentation activities with national processes. He ensures operational efficiencies by collaborating with business partners to meet Service Level Agreements (SLAs). Additionally, he oversees the transition, processing, and reconciliation of document storage, ensuring compliance with regulatory requirements for both prepaid and post-paid activations.
Previous Experience at Vodafone
Before joining Airtel, Hares Syed worked at Vodafone as a Team Lead for the Centralized Resolution Desk from 2010 to 2012. His tenure lasted for two years in Berks, West Berkshire, United Kingdom. In this position, he was responsible for leading a team focused on resolving customer issues and enhancing service delivery.
Experience at Telenor
Hares Syed also held a position at Telenor as part of the Resolution Desk from 2011 to 2012. His role lasted for 11 months in Fornebu, Akershus, Norway. During this time, he contributed to resolving customer inquiries and improving operational processes.
Education and Expertise
Hares Syed obtained a Bachelor of Science degree from Msg College Aurangabad, where he studied Zoology, Chemistry, and Environmental Science. His academic journey spanned from 2000 to 2010, providing him with a solid foundation in scientific principles and analytical skills.