Harshi Agarwal
About Harshi Agarwal
Harshi Agarwal is a Product Lead for Messaging at Airtel IQ, with a strong background in product management across the BFSI and Telecom sectors. She has extensive experience in the CPaaS sector and has played a key role in enhancing customer engagement through AI and Bots.
Current Role at Airtel
Harshi Agarwal serves as the Product Lead for Messaging at Airtel IQ since 2021. In this role, she focuses on enhancing customer engagement through the implementation of AI and Bots within Airtel IQ's cloud communication suite. Her position is based in Gurugram, Haryana, India, where she has contributed to the development and management of messaging products.
Previous Work Experience
Harshi Agarwal has a diverse work history across various sectors. She began her career as a Trainee at Eyebridge Soft Solutions Private Limited from 2009 to 2010. She then worked as a Trainee at CRIS in 2010 and later held several positions at Axis Bank, including Product Manager and Senior Product Manager from 2016 to 2019. Additionally, she worked as a Software Engineer at Ciena India Private Limited from 2011 to 2014 and served as Product Head for HDFC Life's Retiral Platform from 2019 to 2021.
Education and Expertise
Harshi Agarwal holds a Bachelor's degree in Information Technology from Delhi College of Engineering, completed in 2011. She furthered her education with a Master’s in Business Administration, specializing in Marketing and Finance, from the Management Development Institute from 2014 to 2016. Her educational background supports her extensive expertise in product management within the BFSI and Telecom sectors.
Background in BFSI and Telecom Sectors
Harshi Agarwal possesses a strong background in both the Banking, Financial Services, and Insurance (BFSI) and Telecom sectors. Her experience includes significant roles in product management, where she has focused on transforming enterprise customer engagement. This dual-sector expertise positions her well within the CPaaS industry.