Hemen Shah
About Hemen Shah
Hemen Shah is the Manager of Billing Operations for West and South Circles at Bharti Airtel Limited, where he has worked since 2013. He oversees pro-forma invoice approvals, bill sample proofing, and coordinates with various partners to ensure efficient billing processes.
Work at Airtel
Hemen Shah has been employed at Bharti Airtel Limited since 2011. Currently, he serves as the Manager – Billing Operations for West and South Circles, a position he has held since 2013. In this role, he is responsible for testing and approving pro-forma invoices, ensuring they meet the specific needs of the circles or marketing initiatives. His previous roles at Airtel include Manager – Operations WEST Lead, where he managed prepaid and postpaid services along with Airtel Money, and Assistant Manager – Risk & Credit. He also worked as Manager - HUB Documentation for prepaid services in Maharashtra, Mumbai, and Rajasthan.
Education and Expertise
Hemen Shah holds a Master of Business Administration (M.B.A.) from the Welingkar Institute of Management, which he completed between 2015 and 2017. He also earned a Bachelor of Commerce (B.Com.) degree in Business Administration, Management, and Operations from the University of Mumbai. His educational background provides him with a solid foundation in management principles, which he applies in his current role at Airtel.
Background
Hemen Shah began his career at Bharti Airtel Limited in 2006 as an Assistant Manager – Risk & Credit, where he worked for two years. He then transitioned to the role of Manager - HUB Documentation, focusing on prepaid services in various regions. His experience spans over 17 years in the telecommunications sector, with a significant portion of his career dedicated to billing operations and management.
Achievements
In his current role as Manager – Billing Operations, Hemen Shah oversees critical processes such as the sample proofing of bills to prevent layout issues that may impact brand image. He coordinates with bulk courier partners to ensure timely delivery of bills and manages logistics and print shop partner relationships. His work involves close collaboration with the Branding Team to customize bill artworks for different geographical areas.