Himanshu Lal
About Himanshu Lal
Himanshu Lal is an Assistant Manager in Service Marketing at Bharti Airtel Limited, where he has worked since 2006. He specializes in B2B retentions for SME and corporate clients, leveraging his expertise in various telecommunications services.
Work at Airtel
Himanshu Lal has been employed at Bharti Airtel Limited since 2006, serving as an Assistant Manager in Service Marketing. In this role, he focuses on marketing strategies and service delivery for small and medium enterprises (SME) and corporate clients. His responsibilities include managing B2B retentions specifically for the Noida and Ghaziabad zones. With 18 years of experience at Airtel, he has developed a comprehensive understanding of the telecommunications sector.
Education and Expertise
Himanshu Lal studied at South Delhi Public School from 1997 to 1999, where he achieved proficiency in English. His educational background supports his expertise in various telecommunications services, including mobile, broadband, fixed telephony, DTH, enterprise, and international carrier services. This diverse skill set enhances his effectiveness in his current role at Airtel.
Background
Before joining Bharti Airtel, Himanshu Lal worked at Reliance Communications as a Zonal Customer Care Executive from 2003 to 2005. This position provided him with foundational experience in customer service within the telecommunications industry. His transition to Airtel marked the beginning of a long-term career focused on service marketing and client retention.
Professional Focus
In his current position, Himanshu Lal specializes in handling B2B retentions, which involves maintaining relationships with business clients and ensuring their satisfaction with Airtel's services. His focus on SME and corporate clients allows him to tailor marketing strategies that meet the specific needs of these segments, contributing to the overall growth of the company.