Jalpa Ajmeri
About Jalpa Ajmeri
Jalpa Ajmeri is an Assistant Manager at Airtel Business, specializing in customer lifecycle management and relationship management. With extensive experience in various roles at Airtel and a background in commerce, she effectively manages multinational accounts and executes customer engagement initiatives.
Work at Airtel
Jalpa Ajmeri has held multiple roles at Airtel since 2004. She currently serves as Assistant Manager for Airtel Business (B2B) and Relationship Manager, a position she has held since 2018. Prior to this, she worked in various capacities including Senior Executive in New Product Testing from 2009 to 2014, Service Assurance/Quality Assurance Executive from 2008 to 2009, and Call Centre Executive from 2004 to 2007. Additionally, she was a Team Leader in the MPCG Circle from 2007 to 2008. Her extensive experience at Airtel spans over 14 years.
Education and Expertise
Jalpa Ajmeri holds a Bachelor of Commerce (B.Com) degree from Gujarat University, achieved in 1998. She also completed a P.G Diploma in Industrial Relations and Personnel Management from Bhavan's R. A. College of Arts & Commerce in 1999. Her educational background supports her expertise in customer lifecycle management across various business lines, including Mobile, Fixed Line, and DATA. She specializes in managing high-level multinational accounts and executing customer engagement initiatives.
Background
Jalpa Ajmeri began her career in 2004 at ICICI Bank as an Executive in the Back Office for a brief period. She then transitioned to PAGEPOINT COMMUNICATIONS LTD. as a Customer Care Executive from 2002 to 2003. Her early experience laid the foundation for her subsequent roles at Airtel, where she developed skills in customer service and account management.
Achievements
In her current role at Airtel, Jalpa Ajmeri focuses on achieving key performance indicators related to churn, collection, and complaint reduction. She acts as the single point of contact for corporate coordinators, ensuring service delivery meets defined turnaround times (TAT) and service level agreements (SLA). Her initiatives in customer engagement and service delivery have contributed to the overall performance of the corporate accounts she manages.