Kamal Saraswat
About Kamal Saraswat
Kamal Saraswat is the Head of Telemedia Customer Experience at Airtel, a position he has held since 2020 in Indore, Madhya Pradesh. He has extensive experience in the telecommunications sector, having previously worked in various roles at Airtel, Aircel Limited, and Idea Cellular.
Current Role at Airtel
Kamal Saraswat currently holds the position of Head - Telemedia Customer Experience at Airtel, a role he has occupied since September 2020. In this capacity, he leads the Telemedia Customer Experience for the Madhya Pradesh and Chhattisgarh Circle. His responsibilities include overseeing customer service initiatives and enhancing customer satisfaction within the telemedia segment.
Previous Experience at Airtel
Kamal Saraswat has held multiple positions at Airtel throughout his career. He served as Head - Documentation Compliance & FTA from 2013 to 2014 in Jaipur. He also worked as Manager from 2016 to 2017 and as Acquisition Experience Manager from 2015 to 2016, both roles based in Jaipur, Rajasthan. Additionally, he was the Head - Postpaid Marketing from 2017 to 2020, contributing to various marketing strategies during his tenure.
Experience at Aircel Limited
Before his extensive career at Airtel, Kamal Saraswat worked at Aircel Limited in several capacities. He served as Circle Retail Operations Manager from March 2012 to September 2012 and as Zonal Customer Service Head in Jaipur from September 2012 to January 2013. He also held the position of Territory Retail Sales Manager for CSD Retail from June 2011 to February 2012, where he managed retail operations.
Career at Idea Cellular
Kamal Saraswat began his career in the telecommunications sector at Idea Cellular, where he worked as a Network MIS Coordinator from 2007 to 2008. This role involved managing network information systems and contributing to operational efficiency.
Educational Background
Kamal Saraswat studied at Bikaner University, where he completed a Bachelor of Commerce (B.Com) degree from 2005 to 2007. His studies included subjects such as English, Accountancy, Economics, and Business Management, providing him with a solid foundation for his career in telecommunications and customer experience management.