Kapil Grover
About Kapil Grover
Kapil Grover serves as the CS Head for DTH Customer Services and Retentions at Airtel, where he has worked since 2009. He is based in Gurgaon, Haryana, India, and has over 15 years of experience in this role.
Work at Airtel
Kapil Grover has served as the Customer Service Head for DTH Customer Services and Retentions at Airtel since 2009. His role involves overseeing customer service operations and retention strategies for the Direct-to-Home (DTH) segment. He has been instrumental in managing customer interactions and ensuring service quality in Gurgaon, Haryana, India. With over 15 years in this position, he has contributed to enhancing customer satisfaction and loyalty within the DTH service sector.
Background
Kapil Grover has been associated with Airtel for a significant duration, beginning his tenure in 2009. His extensive experience in customer service management has equipped him with the skills necessary to handle complex customer needs and improve service delivery. His work is based in Gurgaon, Haryana, where he has focused on the DTH segment of Airtel's offerings.
Education and Expertise
While specific educational qualifications are not provided, Kapil Grover's long-standing position at Airtel suggests a strong foundation in customer service management and operational leadership. His expertise lies in managing customer service teams and developing retention strategies tailored to the DTH market.
Achievements
Kapil Grover has achieved a notable tenure of 15 years in his role at Airtel, indicating a commitment to customer service excellence in the DTH sector. His leadership in customer service operations has likely contributed to improved customer retention rates, although specific achievements are not detailed.