Lizbeth Kimani
About Lizbeth Kimani
Lizbeth Kimani is a customer service professional with extensive experience in the telecommunications and e-commerce sectors. She has worked at Airtel Kenya and JUMIA Kenya, accumulating over 14 years of experience in customer care.
Work at Airtel
Lizbeth Kimani worked at Airtel Kenya as a Customer Care Executive from 2010 to 2015. During her five-year tenure, she was responsible for addressing customer inquiries and providing support to enhance customer satisfaction. In 2023, she returned to Airtel, where she continues to serve in a Customer Service role, accumulating a total of 14 years of experience with the company.
Current Role at JUMIA KENYA
Since 2015, Lizbeth Kimani has been employed at JUMIA KENYA as a Customer Service Associate. In this position, she engages with customers to resolve issues and ensure a positive shopping experience. Her role involves managing customer queries and providing assistance related to JUMIA's services.
Education and Expertise
Lizbeth Kimani studied at the Kenya Institute of Management from 2008 to 2012. She earned diplomas in Business Management and Procurement Management. Her education has equipped her with skills in business operations, purchasing, and contract management, which are essential in her customer service roles.
Background
Lizbeth Kimani has built a career in customer service over the past 14 years, starting with her role at Airtel Kenya. Her experience spans multiple aspects of customer care, enabling her to develop a comprehensive understanding of customer needs and service delivery.