Mandeep Singh
About Mandeep Singh
Mandeep Singh serves as the Customer Experience Head for Voice & Data at Global Business Airtel. He holds a Bachelor of Technology in Chemical Engineering from the University of Kerala and has over 12 years of experience in various leadership roles at Airtel.
Current Role at Airtel
Mandeep Singh serves as the Customer Experience Head for Voice & Data within the Global Business division at Airtel. He has held this position since 2020, contributing to the enhancement of customer satisfaction and service delivery. His role involves overseeing strategies to improve customer interactions and experiences across various platforms.
Previous Positions at Airtel
Prior to his current role, Mandeep Singh worked at Airtel in several key positions. From 2010 to 2022, he served as the Head of Customer Service Delivery (CSD) for Global Voice and the Head of Service Assurance for Global Data Business. His tenure in these roles spanned 12 years, during which he focused on optimizing service quality and operational efficiency.
Education and Expertise
Mandeep Singh studied at the University of Kerala, where he earned a Bachelor of Technology (B.Tech.) degree in Chemical Engineering. His educational background provides a strong foundation for his analytical and problem-solving skills, which are essential in his current role in customer experience management.
Professional Background
Mandeep Singh has a substantial professional background in the telecommunications industry, specifically with Airtel. His experience includes over a decade of leadership in customer service and operational roles, focusing on enhancing customer experiences and ensuring service reliability in both voice and data segments.