Mangesh Gulkotwar
About Mangesh Gulkotwar
Mangesh Gulkotwar is a Business Manager specializing in Postpaid Customer Experience at Airtel, with over 12 years of experience in the telecommunications sector. He has held various roles in customer service and operations across multiple companies, including Accenture and Oyo Rooms, and has an MBA from Symbiosis Institute of Business Management.
Work at Airtel
Mangesh Gulkotwar has been serving as the Business Manager for Postpaid Customer Experience at Bharti Airtel Ltd. since 2012. His role focuses on enhancing customer satisfaction and managing postpaid services. He has accumulated over 12 years of experience in this position, operating from Gurgaon, Haryana, India. His responsibilities include overseeing customer service initiatives and ensuring a seamless experience for postpaid customers.
Previous Experience at Accenture
Before joining Airtel, Mangesh Gulkotwar worked at Accenture from 2008 to 2010. He held positions as an Associate Software Engineer (Ase) and Software Engineer (Se) in Dublin, Ireland. During his tenure, he contributed to projects for a major American banking corporation and a leading share registrar in the UK. He also worked as a quality assurance engineer at Accenture Services Pvt Ltd.
Current Role at Oyo Rooms
Since 2018, Mangesh Gulkotwar has been employed as Senior Manager Operations at Oyo Rooms in Delhi, India. In this role, he oversees operational strategies and initiatives to improve service delivery and customer satisfaction within the hospitality sector. His experience in managing operations contributes to the efficiency and effectiveness of the organization.
Education and Expertise
Mangesh Gulkotwar earned his Master of Business Administration (MBA) from the Symbiosis Institute of Business Management in Pune. He studied Marketing and Business Management from 2010 to 2012. His educational background provides a strong foundation for his roles in customer experience and operations management.
Current Position at Sprinklr
Mangesh Gulkotwar currently holds the position of Associate Director at Sprinklr, where he has been working since 2020 in New York, United States. In this capacity, he is involved in strategic initiatives that enhance customer engagement and experience across various platforms.