Manish Dixit
About Manish Dixit
Manish Dixit serves as the IFR Head of the Homes Business at Airtel, a position he has held since 2020. With extensive experience in telecommunications, he has contributed significantly to service delivery and digital transformation initiatives within the company.
Current Role at Airtel
Manish Dixit serves as the IFR Head for the Homes Business at Airtel, a position he has held since 2020. He operates from Gurgaon, Haryana, India. In this role, he focuses on enhancing the customer experience through effective service delivery and operational management. His leadership in this capacity is pivotal for the strategic direction of Airtel's homes segment.
Previous Positions at Airtel
Manish Dixit has held several significant roles at Airtel prior to his current position. He worked as the CTO for the Homes Business in Delhi/NCR from 2014 to 2020. Before that, he was the Head of Transformation Projects from 2008 to 2010 and served as NOC Head from 2001 to 2007. His earlier roles include Senior Manager for Hub Operations and Head of Quality for Core, IN, and VAS, contributing to various operational improvements.
Education and Expertise
Manish Dixit completed his schooling at Kendriya Vidyalaya from 1979 to 1991. He then pursued a Bachelor of Engineering in Electronics and Communications Engineering at Govt Engineering College Bhopal, graduating in 1996. His educational background supports his extensive expertise in telecommunications, particularly in service delivery and operations management.
Background in Telecommunications
With a career spanning over two decades in the telecommunications sector, Manish Dixit has developed a strong background in managing large-scale operations. His experience includes enhancing customer experience and leading digital transformation initiatives at Airtel. His roles have consistently involved operational leadership and strategic project management.
Contributions to Digital Transformation
Manish Dixit has played a key role in Airtel's digital transformation initiatives. His expertise in operations management has been instrumental in driving changes that enhance service delivery and customer satisfaction. His contributions reflect a commitment to leveraging technology for improved operational efficiency within the telecommunications infrastructure.