Manish Jain
About Manish Jain
Manish Jain is the General Manager of Customer Experience and Operations at Airtel, where he manages a significant customer base and oversees the Enterprise Service Vertical. He has extensive experience in customer service roles at Vodafone and has founded an e-commerce venture focused on car sales.
Current Role at Airtel
Manish Jain serves as the General Manager of Customer Experience & Operations at Airtel, a position he has held since 2017. In this role, he manages a substantial customer base exceeding 1 crore and oversees annual revenues surpassing 600 crore in the Mumbai region. His responsibilities encompass both Mobility and Home Broadband sectors, ensuring a high level of customer satisfaction and operational efficiency.
Previous Experience at Vodafone
Manish Jain has extensive experience at Vodafone, where he held various leadership roles from 2004 to 2017. He served as Senior Manager of Customer Service in the UPW Circle, Head of Customer Service in the UPE Circle, and later as GM/VP of Customer Service. His tenure included significant contributions to customer service operations and management across multiple regions, including New Delhi and Lucknow.
Education and Expertise
Manish Jain has a diverse educational background. He studied at Happy Model School for eight years and later attended IHM Bhopal, where he completed a three-year program. He also holds a Post Graduate Diploma in Human Resources Management from Pondicherry University. This educational foundation supports his extensive career in customer service and operations management.
Entrepreneurial Venture
In 2017, Manish Jain founded an e-commerce venture named ParkMyPrice, which aimed to facilitate the sale of new cars through a mobile application. The platform connected customers with dealers using a bidding feature, showcasing his entrepreneurial spirit and innovation in the automotive market.
Leadership in Customer Service Operations
Throughout his career, Manish Jain has demonstrated leadership in customer service operations. He has successfully led the development and implementation of three greenfield projects, including the Internal Collections Process at Wipro Spectramind and establishing customer service operations in two Vodafone Circles. His efforts have significantly reduced churn and bad debt within a revenue portfolio exceeding 600 crore.