MD Shahid
About MD Shahid
MD Shahid is a Project Delivery Manager currently employed at Airtel in Delhi, India, since 2022. He has over eight years of experience in customer service support at Tikona Infinet Ltd. and previously worked at Airtel as an Executive from 2005 to 2010.
Current Role at Airtel
MD Shahid serves as a Project Delivery Manager at Airtel, a position he has held since 2022. He is based in Delhi, India. In this role, he is responsible for overseeing project delivery processes, ensuring that projects meet their objectives and are completed on time. His experience in project management contributes to the efficiency and effectiveness of the projects under his supervision.
Previous Experience at Airtel
Prior to his current role, MD Shahid worked at Airtel as an Executive from 2005 to 2010. During this five-year tenure in Gurgaon, India, he gained valuable insights into customer service and operational processes, which have informed his subsequent career in project management.
Experience at Tikona Infinet Ltd.
MD Shahid has been with Tikona Infinet Ltd. since 2016, where he holds the position of Customer Service Support Manager. Over the course of eight years, he has focused on enhancing customer service operations and improving client satisfaction. His role involves managing support teams and ensuring that customer inquiries and issues are addressed effectively.
Education and Expertise
MD Shahid studied at the Manipal Institute of Management, MAHE, Manipal, where he pursued a Bachelor of Information Technology (BIT) from 2000 to 2003. His educational background in Information Technology provides him with a solid foundation for his roles in project management and customer service, equipping him with the technical knowledge necessary for his career.