Michael Njoroge
About Michael Njoroge
Michael Njoroge is the Lead Network Operations Analyst at Airtel Kenya, where he has worked since 2014. He has extensive experience in network operations, having previously held positions at Essar Telecom Kenya and Swift Global.
Current Role at Airtel Kenya
Michael Njoroge serves as the Head of Network Operations at Airtel Kenya, a position he has held since 2018. In this role, he is responsible for overseeing network operations and implementing strategies to enhance network performance and customer satisfaction. He has been instrumental in optimizing network operational expenditure (OPEX) to improve productivity while maintaining high standards of network quality. Additionally, he manages strategic partnerships with managed services providers and oversees Service Level Agreements (SLAs) with TowerCos.
Previous Experience in Network Operations
Before joining Airtel Kenya, Michael Njoroge worked at Essar Telecom Kenya (YU) as a NOC Engineer - Shift Lead from 2008 to 2010. He also held the position of Performance Management Analyst at the same company from 2010 to 2012. His earlier experience includes working as a Network Engineer at Swift Global from 2006 to 2008. These roles provided him with a solid foundation in network operations and performance management.
Education and Expertise
Michael Njoroge has developed expertise in network operations and management throughout his career. His focus on enhancing network performance and customer satisfaction is evident in his strategic initiatives at Airtel Kenya. He has a strong background in managing data centers, ensuring operational efficiency, and maintaining service availability. His experience with various telecommunications companies has equipped him with the skills necessary to excel in his current role.
Achievements in Network Management
During his tenure at Airtel Kenya, Michael Njoroge has implemented a strategic framework for the Network Operations Center (NOC) and field operations. This initiative has significantly contributed to enhancing network performance and customer satisfaction. He oversees the management of Airtel Kenya's data centers, ensuring 100% availability and operational efficiency, which is critical for maintaining service quality in the telecommunications sector.