Mooya Michelo
About Mooya Michelo
Mooya Michelo is a Customer Center Representative with a strong background in economics and finance. They possess problem-solving skills and a keen interest in financial literacy, having studied at both Lovely Professional University and the University of Lusaka.
Work at airtel
Mooya Michelo has been employed at Airtel as a Customer Center Representative since 2020. In this role, they engage with customers to address inquiries and resolve issues, demonstrating strong problem-solving skills. Their experience in customer service is enhanced by their ability to adapt and acquire new skills, which contributes to effective customer interactions.
Education and Expertise
Mooya Michelo holds a Bachelor of Science in Economics from Lovely Professional University, where they studied from 2013 to 2016. They furthered their education by obtaining a Master of Science in Economics and Finance from the University of Lusaka between 2020 and 2022. This academic background provides a solid foundation in economic principles and financial literacy, which supports their professional endeavors.
Background
Mooya Michelo's educational journey began at St Joseph High School, where they focused on Biology and Biological Sciences. Following high school, they pursued undergraduate studies in Economics, leading to a Bachelor of Science Honours degree. After completing their undergraduate education, they worked at Finca Zambia as a Banking Officer and Customer Experience Champion from 2016 to 2019, gaining valuable experience in customer service and financial operations.
Achievements
Throughout their career, Mooya Michelo has demonstrated a commitment to professional development and customer service excellence. Their previous role as a Banking Officer and Customer Experience Champion at Finca Zambia highlights their capability in enhancing customer experiences. Additionally, their keen interest in financial literacy complements their academic qualifications and professional experience in economics and finance.