Mukund Verma
About Mukund Verma
Mukund Verma is a Zonal Manager Retail at Airtel, where he has worked since 2014 in Gurgaon, Haryana, India. He specializes in acquisition processes and customer service delivery operations within the telecom retail sector.
Work at Airtel
Mukund Verma has been serving as the Zonal Manager Retail at Airtel since 2014. Based in Gurgaon, Haryana, he has accumulated a decade of experience in this role. His responsibilities include overseeing the acquisition process interface and enhancing customer service delivery operations. Mukund's focus on operational efficiency has contributed to the retail sector's growth within the telecom industry.
Education and Expertise
Mukund Verma completed his education at St. Xaviers School, where he studied from 1980 to 1991. He further pursued higher education in Marketing, obtaining a Master of Business Administration from the Institute of Business Management and Rural Development between 1998 and 2000. His academic background supports his expertise in telecom retail sales, customer service, and operational management.
Background in Telecom Retail
With 15 years of dedicated experience in telecom retail sales and revenue management, Mukund Verma has developed a strong foundation in the industry. His career includes significant roles at various companies, including Reliance Communications and Ranchi Consultants, where he focused on operations and sales strategies. His experience spans multiple regions, enhancing his understanding of market dynamics.
Previous Work Experience
Before joining Airtel, Mukund Verma worked at Reliance Communications as a Senior Manager Operations from 2011 to 2014. He also held a position at Ranchi Consultants, working with Vodafone Essar Spacetel Ltd in Bihar from 2008 to 2011. His earlier experience includes a year at Reliance Communications in Shimla from 2007 to 2008. These roles have equipped him with diverse insights into the telecom sector.