Nadège Luheho
About Nadège Luheho
Nadège Luheho is a Partner Management Coordinator at AIRTEL in Kinshasa, where she has worked since 2013. She manages client interactions, oversees forecasting activities, conducts problem analysis, and leads training sessions.
Work at Airtel
Nadège Luheho has been employed at Airtel since 2013, serving as a Partner Management Coordinator in Kinshasa. In this role, she manages client interactions through multiple channels, including phone, walk-ins, and mail. Her responsibilities include overseeing forecasting activities and conducting customer satisfaction analysis. She plays a crucial role in operational activities by performing real-time problem analysis and qualification.
Client Interaction Management
In her capacity as Partner Management Coordinator, Nadège Luheho handles client interactions efficiently. She utilizes various communication channels to address client needs and concerns. Her role includes managing the recording and qualification of complaints through a complaint management system, ensuring that client feedback is systematically addressed.
Operational Activities and Quality Monitoring
Nadège Luheho is responsible for conducting quality monitoring of processes within Airtel. She prepares performance reports that reflect the effectiveness of operations. Her work involves implementing forecasting activities and analyzing customer satisfaction, which contributes to the overall improvement of service delivery.
Training and Development Initiatives
Nadège Luheho leads training sessions and is involved in designing training programs for staff at Airtel. Her focus on training ensures that team members are equipped with the necessary skills to enhance client interactions and operational efficiency. This initiative supports the continuous development of the workforce within the organization.