Nakul Dhawan
About Nakul Dhawan
Nakul Dhawan is a Senior Lead Product Analyst at Airtel, where he leads a team focused on optimizing customer journeys through data-driven methods. He has a background in product analytics and has previously worked at Boston Consulting Group in various analytical roles.
Work at airtel
Nakul Dhawan serves as a Senior Lead Product Analyst at airtel since 2020. In this role, he leads a team of eight members, focusing on surveillance, financial services, and the IQ cloud platform. His responsibilities include optimizing customer journeys through hypothesis-based AB testing. Dhawan has also developed a Network Complaints Handling Framework aimed at improving transparency and the resolution of network-related complaints. He plays a significant role in the hiring panel for the Product Analytics team and facilitates training sessions to enhance the skills and productivity of his team.
Education and Expertise
Nakul Dhawan earned a Bachelor of Technology (B. Tech.) degree in Information Technology from Manav Rachna College of Engineering, completing his studies from 2008 to 2012. His educational background provides a strong foundation for his analytical skills and expertise in product analysis. This knowledge has been instrumental in his current role at airtel, where he applies technical and analytical methodologies to enhance product performance and customer experience.
Background
Prior to his current position at airtel, Nakul Dhawan worked at Boston Consulting Group (BCG) in various capacities from 2014 to 2020. He started as an Analyst from 2014 to 2016, then progressed to Senior Analyst from 2016 to 2019, and finally served as a Lead Analyst for nine months in 2020. His experience at BCG involved significant analytical responsibilities and project management, which contributed to his development as a product analyst.
Achievements
During his tenure at airtel, Nakul Dhawan introduced ETL tools such as KNIME Analytics Platform to enhance the efficiency of the product analytics team. His initiatives have focused on improving operational processes and team productivity. Additionally, he has played a crucial role in developing frameworks and tools that support better handling of network-related complaints, showcasing his commitment to enhancing customer service and operational transparency.