Nancy Arora
About Nancy Arora
Nancy Arora is an Online Distribution Accounts Manager at Airtel, where she has worked since 2016. She has a strong background in product management, customer lifecycle management, and business development, with previous experience at Kotak Mahindra Bank and Airtel.
Work at Airtel
Nancy Arora has been employed at Airtel since 2010, initially serving in the role of Customer Lifecycle Management for six years until 2016. In this position, she focused on enhancing customer satisfaction and retention. Following this role, she transitioned to her current position as Online Distribution Accounts Manager, where she has worked for eight years. Her responsibilities include managing online distribution channels and implementing strategies to improve service delivery within the telecommunications sector.
Education and Expertise
Nancy Arora earned her Master of Business Administration (MBA) from RIMT Management College, where she studied marketing from 2006 to 2008. Her educational background has equipped her with a strong foundation in business principles, which she applies in her current role. She possesses expertise in channel distribution and online marketing, contributing to her effectiveness in managing online accounts and enhancing business development efforts.
Background
Before joining Airtel, Nancy Arora worked at Kotak Mahindra Bank as an Assistant Manager from 2008 to 2010. This role provided her with valuable experience in customer service and operational management. Her career trajectory reflects a consistent focus on product management and customer lifecycle management, which has been instrumental in her professional development within the telecommunications industry.
Achievements
Nancy Arora has a proven track record in service delivery, which has significantly contributed to enhancing customer satisfaction and retention rates. Her strong skills in customer lifecycle management and business development have been pivotal in her roles at Airtel, allowing her to effectively manage online distribution accounts and implement successful marketing strategies.