Navneet Shukla
About Navneet Shukla
Navneet Shukla serves as the Head of Customer Experience at Bharti Airtel, a position he has held since 2019. With a strong background in marketing operations and customer lifecycle management, he has significantly contributed to digital transformation initiatives within the company.
Work at Airtel
Navneet Shukla has been serving as the Head of Customer Experience at Bharti Airtel since 2019. In this role, he focuses on enhancing customer experiences through various initiatives. He has played a significant part in driving digital transformation across multiple business lines, including Prepaid, Postpaid, Fixed Line Broadband, and B2B services. His leadership in customer experience is supported by his extensive background in marketing operations.
Education and Expertise
Navneet Shukla holds an MBA in Marketing from the University of Lucknow. He furthered his education by obtaining a PG Certification in Digital Marketing from the Mudra Institute of Communications (MICA) in 2019. His academic background provides a solid foundation for his professional expertise in customer lifecycle management and digital transformation.
Background
Navneet Shukla has a diverse professional background, having worked in various marketing roles at Tata Docomo and Bharti Airtel. His career began at Bharti Airtel as a MarCom Head for the Odisha Circle from 2007 to 2009. He later held multiple positions at Tata Docomo, including Head of Marketing for the South Region and Prepay Head. His experience spans over a decade in the telecommunications sector, focusing on marketing and customer experience.
Previous Roles at Tata Docomo
Before joining Bharti Airtel, Navneet Shukla held several key positions at Tata Docomo. He served as Head of Marketing for the Andhra Pradesh, Madhya Pradesh, and Chhattisgarh circles from 2015 to 2016. Prior to that, he was the Head of Marketing for the South Region from 2017 to 2019. His roles involved overseeing marketing strategies and operations, contributing to the brand's growth in competitive markets.