Neha Dhingra
About Neha Dhingra
Neha Dhingra is a customer service and retention professional with over a decade of experience in the field. She has worked at various organizations, including ICICI Bank and Copal Amba, and currently serves in a similar role at Airtel in Gurgaon, Haryana, India.
Work at Airtel
Neha Dhingra has been employed at Airtel since 2012, where she holds a position in customer service and retention. Over her tenure of 12 years, she has contributed to enhancing customer satisfaction and loyalty within the organization. Her role involves managing customer inquiries and implementing strategies to retain clients. Neha operates from Gurgaon, Haryana, India, and plays a key role in the customer service department.
Previous Experience in Customer Service
Before joining Airtel, Neha Dhingra worked at ICICI Bank from 2009 to 2012. In her role as customer service and process, she gained valuable experience in handling customer interactions and improving service processes. This three-year tenure equipped her with skills that are essential for her current position in customer service and retention. Additionally, she briefly worked as a research associate at Copal Amba, a Moody's Analytics company, for four months in 2009.
Education Background
Neha Dhingra completed her education at Delhi Public School. This foundational education provided her with the necessary skills and knowledge to pursue a career in customer service and related fields. The academic environment at Delhi Public School is known for fostering critical thinking and effective communication, which are essential in her professional roles.