Nelly Ndubi
About Nelly Ndubi
Nelly Ndubi is a Customer Relations Manager at Airtel Kenya, known for her forward planning and strong communication skills. She has over 5 years of experience in Customer Relationship Management and holds a Bachelor's degree in Education from Kenyatta University.
Work at Airtel
Nelly Ndubi has over 11 years of experience with Airtel Networks Kenya Ltd. She currently holds the position of Customer Relations Manager - VIP, a role she has occupied since 2013. Prior to this, she worked as a Customer Service Executive from 2010 to 2013. In her current role, she focuses on enhancing customer experience and managing relationships with VIP clients. Her extensive experience in customer relationship management and sales has contributed to her effectiveness in this position.
Education and Expertise
Nelly Ndubi studied at Kenyatta University, where she earned a Bachelor of Education degree with a focus on Business Administration and English Language from 2005 to 2009. This educational background has equipped her with the necessary skills to excel in customer relations and management roles. Her academic achievements complement her practical experience in the telecommunications industry.
Background
Nelly Ndubi has built a career in customer relationship management, specifically within the telecommunications sector. She began her professional journey at Airtel Kenya, where she developed her skills as a Customer Service Executive before advancing to her current managerial role. Her work has consistently demonstrated her ability to operate independently while maintaining a focus on strategic planning.
Achievements
Throughout her career at Airtel Networks Kenya Ltd., Nelly Ndubi has been recognized for her maturity, reliability, and strong work ethic. Her ability to communicate effectively and her social skills have contributed to her success in managing customer relationships, particularly with VIP clients. Her professional demeanor and commitment to her role have established her as a valuable asset to the company.