Nilutpola Sharma
About Nilutpola Sharma
Nilutpola Sharma serves as the Deputy General Manager of Customer Service Delivery at Bharti Airtel Ltd, where she has worked since 2009. She holds a Post Graduation in History and has experience in service management, including a role as Head Service Experience at Airtel Bangladesh ILD.
Work at Airtel
Nilutpola Sharma has been employed at Bharti Airtel Ltd since 2009. Initially, she served as Head of Service Operations in Bangalore from 2009 to 2011. Following this role, she transitioned to her current position as Deputy General Manager (DGM) in the Customer Service Division (CSD), where she has been working for over 15 years. Additionally, she has held the position of Head of Service Experience at Airtel Bangladesh ILD since 2011, contributing to the enhancement of customer service strategies in the region.
Education and Expertise
Nilutpola Sharma completed her Post Graduation in History from 1992 to 1994 at St. Mary's Convent. This academic background has provided her with a strong foundation in analytical thinking and research skills, which are essential in her roles within the telecommunications sector. Her educational qualifications complement her extensive experience in customer service and operations management.
Background
Nilutpola Sharma began her career at Bharti Airtel Ltd, where she has built a significant tenure spanning over 15 years. Her initial role as Head of Service Operations allowed her to develop a comprehensive understanding of service delivery and customer engagement. Her subsequent promotion to DGM in CSD reflects her commitment to improving customer experiences and operational efficiency.
Achievements
Throughout her career at Bharti Airtel Ltd, Nilutpola Sharma has played a pivotal role in enhancing customer service operations. As Head of Service Experience at Airtel Bangladesh ILD, she has focused on implementing strategies that improve customer satisfaction and service delivery. Her long-standing presence in the industry highlights her dedication to the telecommunications field.