Nitin Galve
About Nitin Galve
Nitin Galve is a Network Analyst with over 15 years of experience, currently employed at Airtel in Gurgaon, India. He has previously worked at Nokia and Reliance Communications, and holds certifications in A+ and N+.
Work at Airtel
Nitin Galve has been employed at Airtel as a Network Analyst since 2009. His role involves analyzing network performance and ensuring optimal service delivery. He has accumulated 15 years of experience in this position, contributing to the company's operational efficiency and customer satisfaction. His expertise in network analysis supports Airtel's commitment to providing reliable telecommunications services.
Previous Experience at Nokia
Before joining Airtel, Nitin Galve worked at Nokia from 2007 to 2009 as part of the Technical Support Group. His two-year tenure in Espoo, Southern Finland, involved providing technical assistance and support for Nokia's products. This experience helped him develop a strong foundation in technical support and customer service.
Experience at Reliance Communications
Nitin Galve began his career at Reliance Communications, where he worked as a Customer Service Executive from 2005 to 2008. During his three years in Bombay, Maharashtra, India, he focused on customer service delivery and support. This role allowed him to gain valuable experience in handling customer inquiries and enhancing service quality.
Education and Certifications
Nitin Galve possesses certifications in A+ and N+, which demonstrate his technical proficiency in computer hardware and networking. These certifications complement his professional experience and enhance his capabilities in network analysis and customer service.
Expertise in Customer Service Delivery
Nitin Galve has developed expertise in Customer Service Delivery, Contact Center Operations, and Service Planning & Analysis throughout his career. He is passionate about enhancing customer satisfaction and adheres to the philosophy that the service provided is integral to what customers purchase. His focus on service quality has been a key aspect of his professional approach.