Nitin Gupta Radical
About Nitin Gupta Radical
Nitin Gupta serves as the Head of the Service Management Center at Airtel, a position he has held since 2014. He has extensive experience in the telecommunications industry, having worked in various roles at Airtel and other companies over two decades.
Current Role at Airtel
Nitin Gupta currently serves as the Head of the Service Management Center at Airtel, a position he has held since 2014. In this role, he oversees service management operations, ensuring that customer service standards are met and maintained. His leadership contributes to the overall efficiency and effectiveness of the service management processes within the organization.
Previous Experience at Airtel
Nitin Gupta has extensive experience at Airtel, having held multiple positions since 2001. He started as a Manager Project and progressed to roles such as Program Manager, SMC Service Advocacy, and Head of Service Advocacy-Quality. His tenure at Airtel spans over a decade, during which he has contributed to various projects and initiatives aimed at improving service delivery and customer satisfaction.
Experience at Radical Softnet Pvt. Ltd.
Before his long tenure at Airtel, Nitin Gupta worked at Radical Softnet Pvt. Ltd. as Head Technical from 2007 to 2010. In this role, he managed technical operations and provided leadership to the technical team, focusing on enhancing service delivery and operational efficiency.
Educational Background
Nitin Gupta studied at RMIT University, where he earned a Master of Business Administration with a focus on Marketing and Project Management. His academic background provides him with a strong foundation in business principles, which he applies in his professional roles.
Early Career at CMC Ltd.
Nitin Gupta began his career at CMC Ltd., where he worked as a LAN Administration and Instructor from 1997 to 1999. This early experience in technical administration and training laid the groundwork for his subsequent roles in the telecommunications industry.