Nitin Seth
About Nitin Seth
Nitin Seth serves as the National Head (Deputy General Manager) of Acquisition Operations at Bharti Airtel Limited, where he has worked since 2009. He holds a Bachelor of Commerce and a Diploma in Mechanical Engineering, and he has implemented several initiatives that have significantly improved customer experience and reduced costs for the organization.
Work at Airtel
Nitin Seth has held the position of National Head (Deputy General Manager) – Acquisition Operations at Bharti Airtel Limited since 2009. With over 15 years of experience in this role, he operates from Gurgaon, India. His responsibilities include overseeing the acquisition process and implementing strategies to enhance customer experience and compliance.
Education and Expertise
Nitin Seth completed his Bachelor of Commerce (B.Com.) at Delhi University, studying Accounting from 1994 to 1997. He also earned a Diploma in Mechanical Engineering from the Department of Technical Education, Government of Delhi, during the same period. Additionally, he studied Mechanical Drafting and CAD at Hans Raj Model School in Delhi from 1980 to 1994.
Background
Before joining Bharti Airtel, Nitin Seth worked at Kotak Mahindra Bank as the Collection Head for Delhi from 2008 to 2009. His experience in the banking sector contributed to his expertise in customer acquisition and operational efficiency.
Achievements
Nitin Seth has developed an automated deduplication process and other acquisition filters to improve customer experience and compliance in the acquisition process. He implemented a digitization initiative for customer onboarding, resulting in annual cost savings exceeding 100 crore. Additionally, he achieved a 20% reduction in annual TERM penalties, leading to cost savings of approximately 3 crore.
Technological Innovations
Nitin Seth has utilized technology to create self-care tools for customers, which contributed to a reduction in operational expenses. His focus on integrating technology in customer acquisition processes has enhanced efficiency and service delivery.