Oluwatosin Sangoyoyiwa
About Oluwatosin Sangoyoyiwa
Oluwatosin Sangoyoyiwa is a Customer Service Representative currently employed at Airtel in Nigeria. With a background in Literature and extensive experience in customer service roles, he has demonstrated strong organizational and communication skills, contributing to high customer satisfaction and process improvements.
Current Role at Airtel
Oluwatosin Sangoyoyiwa has been working as a Customer Service Representative at Airtel since 2023. In this role, Oluwatosin focuses on delivering high-quality customer service and addressing customer inquiries effectively. The position allows for the application of strong organizational and communication skills, which have contributed to achieving high customer satisfaction ratings.
Previous Experience in Customer Support
Prior to joining Airtel, Oluwatosin worked at Spectranet Limited as a Customer Support Representative from 2020 to 2021. This remote position involved assisting customers with their inquiries and ensuring a positive experience. Additionally, Oluwatosin served as a National Youth Service Corps member at Crown College from 2022 to 2023, where on-site responsibilities included enhancing customer service processes.
Education and Expertise
Oluwatosin Sangoyoyiwa holds a Bachelor of Arts in Education (B.A. Ed) in English from Ajayi Crowther University, where studies were completed from 2017 to 2021. The educational background has provided a foundation in literature and communication, which supports the effective delivery of customer service and engagement.
Professional Background
Before entering the customer service field, Oluwatosin worked as an Administrative Assistant at KPMG from 2018 to 2020. This remote role involved various administrative tasks that honed organizational skills. The combination of experiences in different roles has equipped Oluwatosin with a diverse skill set applicable to customer service.
Achievements in Customer Service
Oluwatosin has contributed to process improvements in previous roles, notably reducing the average handling time for customer issues. This focus on efficiency and customer satisfaction reflects a commitment to delivering exceptional customer experiences across all positions held.