Oscar Ntagi MBA
About Oscar Ntagi MBA
Oscar Ntagi is a Billing Manager currently working at Airtel in Kigali City, Rwanda. He has a background in service management and marketing, with previous roles at Off.Grid:Electric, RWANDATEL SA, and Airtel.
Current Role at Airtel
Oscar Ntagi currently holds the position of Billing Manager at Airtel, a role he has occupied since 2021. He works in Kigali City, Rwanda. In this capacity, he is responsible for overseeing billing operations, ensuring accuracy in customer accounts, and managing billing-related inquiries. His experience in service management enhances his ability to address customer needs effectively.
Previous Experience at Airtel
Before becoming Billing Manager, Oscar Ntagi served as Service Centers Supervisor at Airtel from 2019 to 2021. During his tenure, he managed service center operations in Kigali, focusing on improving customer service and operational efficiency. His leadership contributed to the effective handling of customer interactions and service delivery.
Experience at Off.Grid:Electric
Oscar Ntagi worked as Service Manager at Off.Grid:Electric from 2016 to 2018 in Côte D’Ivoire. In this role, he was responsible for managing service operations, ensuring customer satisfaction, and overseeing service delivery processes. His experience in this position provided him with valuable insights into service management in the renewable energy sector.
Background in Education
Oscar Ntagi has a solid educational background in marketing and business administration. He studied at the School of Finance and Banking, where he earned a Bachelor of Business Administration (BBA) degree with a focus on marketing from 2003 to 2007. He also attended KIST Rwanda from 2004 to 2006 and SFB, where he completed a Bachelor's degree in Marketing from 2004 to 2007.
Early Career at RWANDATEL SA
Oscar Ntagi began his career at RWANDATEL SA, where he worked as Service Center Supervisor from 2008 to 2011. His responsibilities included supervising service center operations and ensuring that customer service standards were met. This early experience laid the foundation for his future roles in service management.