Pallav Prasad
About Pallav Prasad
Pallav Prasad is a Product Operations Manager with extensive experience in product management and operations. He has successfully launched a chatbot on the Airtel Thanks App and has a strong background in managing service requests and system integrations.
Work at Airtel
Pallav Prasad has been serving as a Product Operations Manager at Airtel since 2021. In this role, he has launched a chatbot on the Airtel Thanks App, which supports a daily active user base of approximately 1.56 million. He has also led system integrations for Airtel Works, focusing on improving the shifting and field repair journeys. His contributions include developing a capability to raise service requests directly on the app, resulting in a reduction of operational costs by 12 lakhs and achieving a 20% reduction in service requests, leading to savings of up to INR 20 lakhs.
Education and Expertise
Pallav Prasad completed his Bachelor's Degree at the National Institute of Technology Kurukshetra from 2006 to 2010. He furthered his education by obtaining a Master of Business Administration (MBA) in Operations Management from SIBM Bengaluru, studying from 2013 to 2015. His academic background provides a strong foundation in product management and operations, which he has applied throughout his career.
Background
Before joining Airtel, Pallav Prasad gained extensive experience in product management. He was part of the founding team at mSupply Ecommerce India Private Limited from 2015 to 2018, where he provided end-to-end visibility for service requests. He also worked at Healthy Minds World and Mindpeace in product management roles during 2020-2021. Additionally, he co-founded Growcal in 2019, contributing to the development of innovative solutions in the product space.
Achievements
Pallav Prasad has implemented significant improvements in operational efficiency throughout his career. At mSupply Ecommerce India, he managed go-to-market rollouts for various services and created a Zero Error journey that eliminated a daily API failure rate of 80,000. While working at Sobha Developers Ltd., he implemented a system to onboard new journeys, achieving 90% coverage of all call center voice of customer (VOC) feedback.
Previous Work Experience
Prior to his current role at Airtel, Pallav Prasad held various positions that contributed to his expertise in product management. He worked at Schneider Electric as a Summer Intern in 2014 and served in product management roles at Healthy Minds World and Mindpeace in 2020-2021. His experience also includes a role at Sobha Developers Ltd. as Cost Audit Engineering from 2012 to 2013.