Pankaj Gautam
About Pankaj Gautam
Pankaj Gautam serves as the Voice Business Head for Rest of North at Bharti Airtel Limited, a position he has held since 2010. He has a strong educational background in marketing and economics, and he focuses on improving business performance through customer feedback and strategic initiatives.
Work at Airtel
Pankaj Gautam has served as the Voice Business Head for the Rest of North at Bharti Airtel Limited since 2010. His tenure spans 14 years, during which he has been based in the Chandigarh Area, India. In this role, he has successfully turned around the business operations of the Rest of North Region, implementing strategies that enhance performance. He is responsible for conducting recruitment processes to identify competitive candidates for managerial positions, ensuring the company maintains a strong leadership team.
Education and Expertise
Pankaj Gautam holds a Master’s degree with a focus on Marketing and Information Technology from Amity Business School, where he studied from 1997 to 2001. He also earned an MBA in Marketing from Amity University between 1998 and 2000. Earlier, he completed his Bachelor of Arts in Economics at Delhi University from 1994 to 1997. His educational background equips him with a solid foundation in marketing and business strategies.
Background
Pankaj Gautam's professional journey began with a strong academic foundation in economics and marketing. His experience at Bharti Airtel Limited has allowed him to develop expertise in customer feedback analysis, business performance improvement, and strategic decision-making. He actively engages with management to present viable solutions based on customer insights, contributing to the overall growth of the organization.
Achievements
Pankaj Gautam played a key role in the development and launch of 'myPlan', the first customized postpaid plan at Bharti Airtel. He regularly presents monthly sales forecasts to senior management, which aids in strategic decision-making. Additionally, he is responsible for running multiple reward programs, such as MI Champ and March to Pride, aimed at motivating both internal and external sales teams, thereby enhancing overall sales performance.
Leadership and Development
In his role, Pankaj Gautam emphasizes the importance of developing and empowering distribution partners. He conducts continuous training, coaching, and evaluation to ensure that Airtel collaborates with the best partners in the market. His leadership approach focuses on building a competitive edge through effective partner relationships and team motivation.