Pankaj Raina
About Pankaj Raina
Pankaj Raina serves as the Regional Head Projects (SMB) at Bharti Airtel Ltd, where he has worked since 2011. He possesses over 17 years of experience in project and service management within the telecom sector, demonstrating expertise in managing multi-vendor network environments.
Work at Airtel
Pankaj Raina has been with Bharti Airtel Ltd since 2000, holding various positions over the years. He served as a Project Manager from 2000 to 2007, where he gained significant experience in project management. In 2011, he transitioned to the role of Team Lead West - Projects, a position he has held for 13 years in the Mumbai area. Since 2013, he has also been the Regional Head Projects (SMB), focusing on driving project initiatives within the small and medium business sector.
Previous Experience at Tata Communications
Before joining Bharti Airtel, Pankaj Raina worked at Tata Communications as a Service Delivery Manager from 2007 to 2011. In this role, he was responsible for overseeing service delivery operations, which contributed to his expertise in managing telecom services. His experience at Tata Communications added to his skill set in service management and project oversight.
Education and Expertise
Pankaj Raina possesses over 17 years of experience in project management and service management within the telecom network integration space. His technical expertise includes managing and troubleshooting services in multi-vendor network environments. He is adept at ensuring projects meet timescale, financial, and quality targets while managing associated risks in outsourced environments.
Leadership and Team Management
Pankaj Raina has demonstrated success in leading business units and mentoring teams in multi-facility environments. His leadership skills have been instrumental in driving organizational transformation. He is skilled in implementing solutions that adhere to program governance models, utilizing best practices in telecom to enhance customer satisfaction through effective coordination and planning.