Parimal Joshi
About Parimal Joshi
Parimal Joshi serves as the Assistant Manager of Customer Service at Bharti Airtel Ltd., specializing in customer service and vendor management. With over 10 years of experience in the telecom industry, he coordinates efforts to meet recovery targets and ensures effective communication among various teams.
Work at airtel
Parimal Joshi has been employed at Bharti Airtel Ltd. since 2008, with his current role as Assistant Manager Customer Service starting in 2015. His responsibilities include vendor management, coordination with R-2+ and R-1 agencies, and ensuring the achievement of monthly recovery targets. Previously, he served as a Senior Executive from 2011 to 2015 and as an Executive Customer Service from 2008 to 2011. Throughout his tenure, he has developed expertise in customer service and service management.
Education and Expertise
Parimal Joshi earned a Bachelor of Commerce (B.Com.) degree from Delhi University, completing his studies from 1990 to 1993. His educational background complements his extensive experience in the telecom industry, where he has specialized in customer service, corporate relationships, and service management. He has over 10 years of experience in the sector, primarily with Airtel.
Background
Before joining Airtel, Parimal Joshi worked at Reliance Infocomm Limited as a Skip Tracing Trainer from 2005 to 2008. His role involved training staff in skip tracing techniques, which contributed to his skills in customer service and relationship management. His career in the telecom industry has been primarily based in the Delhi Area, India.
Achievements
In his current role as Assistant Manager Customer Service, Parimal Joshi performs monthly audit checks on vendor files, data storage, customer confidentiality, and receipt management. He monitors agency performance and allocates monthly targets to teams to meet recovery goals. Additionally, he conducts field visits with his team to address and resolve critical customer issues, ensuring effective service delivery.