Parminder Singh
About Parminder Singh
Parminder Singh is a Senior Executive at Bharti Airtel Limited with over 15 years of experience in the telecommunications sector. He holds a diploma in Computer Engineering and an MBA in Operations, and has demonstrated skills in productivity monitoring, transaction forecasting, and staff training within a customer contact center environment.
Work at Airtel
Parminder Singh has been associated with Bharti Airtel Limited for a significant duration. He currently holds the position of Senior Executive, a role he has occupied since 2009. Prior to this, he served as Assistant Manager in the SMC department from 2011 to 2014. His responsibilities have included establishing and monitoring productivity goals for cross-functional teams, showcasing his ability to lead and manage operations effectively.
Education and Expertise
Parminder Singh completed his education at Delhi Public School - R. K. Puram, where he studied from 1996 to 2010. He further pursued a Diploma in Computer Engineering from the Board of Technical Education from 2000 to 2006. Additionally, he obtained an MBA in Operations from 2008 to 2010. His educational background supports his expertise in transaction monitoring and forecasting within a BPO environment.
Background
Parminder Singh has a strong foundation in the customer service industry, with extensive experience in training and coaching staff within a customer contact center setting. His career at Bharti Airtel Limited has equipped him with skills in operational management, utilizing tools such as CMS, NICE Applications, and IEX Call Routing Solutions.
Achievements
Throughout his career, Parminder Singh has demonstrated a commitment to establishing productivity goals and leading programs within the customer service sector. His ability to manage cross-functional teams and monitor performance metrics has contributed to operational success in his roles at Bharti Airtel Limited.