Peyush Agarwal
About Peyush Agarwal
Peyush Agarwal serves as the Customer Service Lead at Airtel, where he has worked since 2015, overseeing customer escalations at Wynk Ltd. His previous experience includes roles at Globallogic, Rategain, and LinkedIn, where he focused on customer service and operational efficiency.
Work at Airtel
Peyush Agarwal has served as the Customer Service Lead at Airtel since 2015, contributing to the company's customer service operations for nine years. Based in Gurgaon, Haryana, India, he holds full responsibility for managing customer escalations, ensuring that customer concerns are addressed effectively. His role involves overseeing the customer support team and implementing strategies to enhance service delivery.
Previous Experience in Customer Service
Before joining Airtel, Peyush Agarwal worked at several organizations in customer service roles. He was a Customer Advocate at LinkedIn from 2013 to 2015 in Sunnyvale, California, where he focused on customer support. Prior to that, he served as a Team Leader in Service Delivery Operations at Rategain from 2010 to 2012 in London, Greater London, United Kingdom. He also worked as a Customer Service Representative at Globallogic for six months in 2013 in San Jose, California.
Education and Expertise
Peyush Agarwal holds a Bachelor's degree from Icfai University. His educational background supports his extensive experience in customer service and operational management. He has developed expertise in training customer support teams, improving operational efficiency, and utilizing various internal tools and ticketing systems.
Achievements in Customer Service
At Wynk Ltd., Peyush Agarwal implemented a process aimed at improving operational efficiency and enhancing customer satisfaction. He trains the customer support team to be self-sufficient in resolving customer queries, which contributes to overall service quality. Additionally, he maintains dashboards and generates reports to track team productivity and quality, ensuring that performance metrics are met.
Technical Skills and Tools
Peyush Agarwal manages various internal tools essential for customer service operations. He is proficient in using JIRA for project management and ticketing systems such as Fresh Desk and RNT tool. His familiarity with these tools enables him to streamline processes and enhance the efficiency of the customer support team.