Poonam Abhilasha
About Poonam Abhilasha
Poonam Abhilasha serves as the Corporate Segment Manager at Airtel, a position she has held since 2012. She has extensive experience with the company, having worked in various roles including Business Analyst, Customer Service Executive, Retail Experience Head, and Quality Analyst.
Work at Airtel
Poonam Abhilasha has an extensive career at Airtel, spanning nearly two decades. She began her journey as a Customer Service Executive from 2003 to 2007, where she gained foundational experience in customer interactions. Following this role, she served as a Quality Analyst for one year, from 2007 to 2008, focusing on maintaining service standards. Poonam then transitioned to the role of Retail Experience Head from 2010 to 2012, where she managed retail operations. Since 2012, she has held the position of Corporate Segment Manager, overseeing corporate client relationships and strategies.
Education and Expertise
While specific educational qualifications are not provided, Poonam Abhilasha's career progression at Airtel indicates a strong background in business analysis, customer service, and corporate management. Her roles have equipped her with expertise in quality assurance, retail management, and corporate client engagement, essential for her current position as Corporate Segment Manager.
Background
Poonam Abhilasha has worked in Gurgaon, Haryana, India, throughout her tenure at Airtel. Her career began in the customer service domain, which laid the groundwork for her subsequent roles in quality analysis and retail management. This background has contributed to her comprehensive understanding of both customer needs and corporate objectives.
Achievements
Poonam Abhilasha's career at Airtel reflects a steady progression through various roles, showcasing her adaptability and commitment to the organization. Her long-term association with Airtel, particularly in managerial positions, highlights her contributions to enhancing customer experiences and managing corporate segments effectively.