Prabhav Sharma
About Prabhav Sharma
Prabhav Sharma serves as the Service Head for Corporate Business at Airtel and has a background in commerce and extensive experience in the telecommunications and IT sectors.
Work at Airtel
Prabhav Sharma serves as the Service Head for Corporate Business at Airtel, a position he has held since 2018. In this role, he is responsible for overseeing corporate service operations and ensuring client satisfaction. His tenure at Airtel spans six years, during which he has contributed to the company's growth in the corporate sector. The role requires a deep understanding of corporate needs and the ability to implement effective service strategies.
Current Role at Tata Sky Ltd
In addition to his role at Airtel, Prabhav Sharma has been working as an Assistant Manager at Tata Sky Ltd since 2015. His responsibilities include managing operations and enhancing customer service delivery. With nine years of experience at Tata Sky, he plays a crucial role in the company's commitment to providing quality service to its customers.
Previous Experience at Wipro Bpo
Before joining Tata Sky, Prabhav Sharma worked at Wipro Bpo as a Group Leader from 2013 to 2015. In this capacity, he managed a team and was responsible for ensuring operational efficiency and service quality. His experience at Wipro Bpo equipped him with valuable leadership skills and insights into the business process outsourcing industry.
Technical Support Role at Dell
Prabhav Sharma began his career at Dell, where he worked as a Technical Support Expert from 2007 to 2011. His role involved assisting customers with technical issues and providing solutions to enhance their experience. This experience laid the foundation for his future roles in customer service and operations management.
Education and Expertise
Prabhav Sharma holds a Bachelor of Commerce degree from Chhatrapati Shahu Ji Maharaj University, where he studied from 2004 to 2007. His educational background has provided him with a solid foundation in business principles, which he applies in his professional roles. His expertise spans customer service, operations management, and team leadership.