Praful Uchil
About Praful Uchil
Praful Uchil serves as the Manager of Regional Service Operation (West) at Bharti Airtel Limited, where he oversees service operations in Maharashtra, Gujarat, Madhya Pradesh, and Chhattisgarh. He focuses on monitoring business KPIs, resolving billing issues, and enhancing team performance through incentive schemes.
Work at Bharti Airtel Limited
Currently, Praful Uchil serves as the Manager of Regional Service Operations (West) at Bharti Airtel Limited. He has held this position since 2007, accumulating 17 years of experience in the Mumbai Area, India. In this role, he monitors business KPIs to ensure smooth operations across regions. He handles high-level escalations and coordinates with various teams, including sales, project, and support, to resolve billing issues effectively. His responsibilities also include developing incentive schemes aimed at enhancing team performance.
Education and Expertise
Praful Uchil studied at the University of Mumbai, where he earned a Bachelor of Commerce (BCom) degree. His studies focused on Economics and Financial Accounting, and he completed this program from 1995 to 1996. This educational background provides him with a solid foundation in financial principles, which he applies in his current managerial role.
Background
Before joining Bharti Airtel Limited, Praful Uchil worked at Raymond Limited as a Junior Executive from 1996 to 1998. His experience at Raymond Limited contributed to his professional development and equipped him with skills relevant to his current position. Since transitioning to Bharti Airtel, he has consistently focused on improving service operations across four major states: Maharashtra, Gujarat, Madhya Pradesh, and Chhattisgarh.
Achievements in Service Operations
In his role at Bharti Airtel, Praful Uchil formulates processes and policies to ensure consistency in team performance and the achievement of business goals. He designs action plans based on detailed analyses of previous month's performance to drive improvements. Additionally, he ensures adherence to collection policies and processes, including customer dunning cycles, which are critical for maintaining operational efficiency.