Prakash V
About Prakash V
Prakash V is the Head of Service Marketing at Airtel Enterprise Services, where he has worked for 18 years. He has over 22 years of experience in the telecom industry, focusing on customer service, team leadership, and operational management.
Current Role at Airtel
Prakash V serves as the Head of Service Marketing at Airtel Enterprise Services. He has held this position since 2006, contributing to the organization for 18 years. In this role, he focuses on enhancing customer service strategies and marketing initiatives within the telecom sector.
Previous Experience in Telecom
Prior to his current role, Prakash V worked at Airtel Enterprise Services as a Senior Manager from 2006 to 2008. He also held a managerial position at Hutch from 1997 to 2006, where he gained valuable experience in the telecom industry over a span of nine years.
Education and Expertise
Prakash V studied at Delhi University for a total of 16 years, from 1976 to 1992. His education has provided him with a strong foundation that supports his extensive career in customer care management and service marketing within the telecom industry.
Telecom Industry Experience
With over 22 years of experience in the telecom industry, Prakash V has developed expertise in customer care management, customer retention, call center operations, and credit & collections. His extensive background allows him to effectively navigate various aspects of customer service.
Leadership and Team Building Skills
Prakash V demonstrates a goal-oriented approach and possesses strong communication and interpersonal skills. His ability to build and lead effective teams has been a significant factor in his success in the telecom industry, particularly in customer service roles.