Prashant Nair Thiruthikat
About Prashant Nair Thiruthikat
Prashant Nair Thiruthikat serves as the Senior Manager for Platinum Customer Experience and High Value Operations at Bharti Airtel Limited, a position he has held since 2010. He has a strong educational background in commerce and management, with degrees from Delhi University, Symbiosis Institute, and ICFAI.
Work at Airtel
Prashant Nair Thiruthikat has been employed at Bharti Airtel Limited since 2010, currently holding the position of Senior Manager in Platinum Customer Experience & High Value Operations. His role involves overseeing customer interactions and ensuring high-quality service delivery for premium clients. Prior to his current position, he served as Manager for Telecollections within the Customer Service department from 2008 to 2010. His extensive experience at Airtel has contributed to the enhancement of customer satisfaction and operational efficiency.
Education and Expertise
Prashant Nair Thiruthikat holds a Post Graduate Diploma in Marketing Management from the Symbiosis Institute for Distance Learning, which he completed from 2005 to 2008. He also earned a Bachelor of Commerce degree from Delhi University, studying from 1999 to 2002. Additionally, he pursued a Master's degree in Business Administration with a focus on Finance from ICFAI between 2009 and 2011. His educational background provides a strong foundation for his roles in customer experience and operations management.
Professional Background
Before joining Bharti Airtel, Prashant Nair Thiruthikat gained experience in various roles across different organizations. He worked at GE Money as a Senior Executive in Collections from 2004 to 2006 and held the position of Assistant Manager in Credit & Risk at Citifinancial Consumer Finance India Ltd from 2006 to 2007. He also served as Manager of Risk & Collections in Retail Banking at ABN AMRO from 2007 to 2008. His career began in sales and marketing at Auto Graphics Digital from 2002 to 2004.
Career Progression
Prashant Nair Thiruthikat's career has shown a steady progression through various roles in customer service, risk management, and collections. Starting as an Executive in Sales & Marketing at Auto Graphics Digital, he advanced to managerial positions at ABN AMRO and Citifinancial. His transition to Bharti Airtel marked a significant step in his career, where he has taken on increasing responsibilities, ultimately leading to his current senior management role.