Pritika Choudhary
About Pritika Choudhary
Pritika Choudhary is an Assistant Manager at Airtel, where she has worked since 2017 and has over six years of experience in customer service operations. She holds an MBA from GNIT Greater Noida, specializing in HR and Marketing.
Work at airtel
Pritika Choudhary has been employed at airtel since 2015. She currently holds the position of Assistant Manager, a role she has occupied since 2019. Prior to this, she served as a Team Lead for seven years, starting in 2017. In her current position, she is responsible for overseeing various customer service operations and managing conference services support across multiple platforms, including Audio, Video, WebEx, ZOOM, and Bluejeans. Her tenure at airtel has allowed her to develop extensive expertise in customer engagement and operational management.
Education and Expertise
Pritika Choudhary earned her Master of Business Administration (MBA) from GNIT Greater Noida, where she studied from 2011 to 2013. Her academic focus included Human Resources and Marketing. This educational background has equipped her with essential skills applicable to her roles in customer service operations and management. Pritika possesses expertise in various areas such as SLAs & Customer Satisfaction, Complaint & Escalations Management, Workforce Planning, Customer Engagement & Feedback, Training & Development, and CRM.
Background
Pritika Choudhary has over six years of experience in customer service operations. She began her career at airtel as a Conference Coordinator from 2015 to 2017, where she managed conference services support. Her transition to Team Lead and later to Assistant Manager reflects her growth within the organization. Pritika's work primarily takes place in the New Delhi Area, India, where she has developed a strong understanding of customer service dynamics.
Achievements
Throughout her career at airtel, Pritika Choudhary has contributed to enhancing customer service operations and managing conference services across various platforms. Her role in overseeing customer engagement and feedback has been significant in improving service delivery. Pritika's skills in complaint management and workforce planning have played a crucial role in achieving customer satisfaction and operational efficiency within her team.