Priya Bhatnagar
About Priya Bhatnagar
Priya Bhatnagar is a Manager of Knowledge Management and Quality Management Control at Bharti Airtel Limited, where she has worked since 2010. She specializes in process approval, change management, and the implementation of knowledge management practices across the company's B2B business.
Work at Airtel
Priya Bhatnagar has been working at Bharti Airtel Limited since 2010, currently holding the position of Manager for Knowledge Management (KM) and Quality Management Control (QMC) in Gurgaon, India. In her role, she manages the complete 'Process Approval' and 'Process Change Management' through the online process portal 'ProBE'. Previously, she served as Assistant Manager in Media Relations & Communications from 2007 to 2009, where she contributed to the Mobile Service sector in Hyderabad.
Education and Expertise
Priya Bhatnagar possesses expertise in Knowledge Management and Quality Management Control. She is recognized as a National Facilitator for Knowledge Management for Airtel's B2B business, focusing on the implementation and deployment of KM culture and the KM portal. Her proficiency includes designing and managing advanced technical features of knowledge management platforms.
Background
Priya Bhatnagar has a background in communications and knowledge management, with a career at Bharti Airtel Limited spanning over 14 years. Her initial role in Media Relations & Communications laid the foundation for her current focus on knowledge management and quality control within the organization.
Achievements
Priya Bhatnagar has designed and managed the 'KM Portal' Insights@airtel, which serves as a centralized knowledge management platform. She has also successfully deployed the Green Belt Certification Policy, enhancing structured problem-solving capabilities among employees. Additionally, she initiated a Business Process Management System to ensure that business processes are comprehensive and updated on the process portal.
Employee Engagement Initiatives
Priya actively facilitates knowledge management orientation and employee engagement through various initiatives. These include Knowledge Days, Internal Knowledge Sessions, and Communities of Practice, aimed at fostering a culture of knowledge sharing and continuous learning within Airtel.