Puja Kumari
About Puja Kumari
Puja Kumari is a Complaints Manager at Airtel, where she has worked since 2020. She holds a Bachelor of Technology degree from Motilal Nehru National Institute of Technology, which she completed in 2013.
Work at airtel
Puja Kumari has been serving as a Complaints Manager at Airtel since 2020. In this role, she is responsible for managing customer complaints and ensuring effective resolution processes. Her work focuses on enhancing customer satisfaction and improving service delivery. With four years of experience in this position, she has developed a strong understanding of customer service dynamics within the telecommunications industry.
Education and Expertise
Puja Kumari completed her Bachelor of Technology at Motilal Nehru National Institute of Technology from 2009 to 2013. This educational background provided her with a solid foundation in technology and engineering principles. Her academic experience contributes to her analytical skills and problem-solving abilities, which are essential in her current role as a Complaints Manager.
Background
Puja Kumari has a background in technology, having pursued her studies at a prestigious institution. Her education has equipped her with the technical knowledge necessary to navigate the complexities of customer complaints in the telecommunications sector. Since joining Airtel, she has focused on leveraging her educational background to enhance customer experiences.
Professional Experience
Since joining Airtel in 2020, Puja Kumari has accumulated significant experience in managing customer complaints. Her role involves analyzing customer feedback and implementing strategies to resolve issues efficiently. This experience has allowed her to develop a comprehensive understanding of customer needs and expectations within the telecommunications industry.