Purushottam Yadav
About Purushottam Yadav
Purushottam Yadav is a Customer Retention Manager at Airtel, with a strong background in telecommunications and risk management. He holds an MBA from Sikkim Manipal University and a Bachelor's degree in History from Maharshi Dayanand University.
Work at Airtel
Purushottam Yadav has been serving as a Customer Retention Manager at Airtel since 2016. In this role, he focuses on strategies to retain customers and reduce churn within the telecommunications sector. His extensive experience in the industry supports his efforts in enhancing customer loyalty and satisfaction. He operates from Gurgaon, Haryana, India, where he applies his skills in risk management and management information systems to optimize customer retention processes.
Education and Expertise
Purushottam Yadav holds a Master of Business Administration from Sikkim Manipal University, which he completed through distance education. He also studied at Chatrapati Sahuji Maharaj Kanpur University and earned a degree in History from Maharshi Dayanand University, achieving a Bachelor of Arts. His educational background, combined with his expertise in management information systems and risk management, equips him with the necessary skills for his role in customer retention.
Background
Before joining Airtel, Purushottam Yadav worked at Ge Capital as a Senior Support Specialist from 2003 to 2008 in Norwalk, Connecticut, United States. This five-year experience in a support role provided him with foundational skills in customer service and support, which are essential in his current position. His career trajectory reflects a strong commitment to understanding customer needs and improving retention strategies.
Achievements in Telecommunications
Purushottam Yadav has a demonstrated history of working in the telecommunications industry, which enhances his strategic planning capabilities. His role as a Customer Retention Manager involves employing risk management techniques to minimize customer churn. His background in sociology also contributes to his understanding of customer behavior, allowing him to develop effective retention strategies tailored to diverse customer segments.