Pushparaj T
About Pushparaj T
Pushparaj T is a Relationship Manager at Bharti Airtel Limited with expertise in value-added services and customer lifecycle management. He has over a decade of experience in the telecommunications industry, managing key accounts and leading a team to enhance customer satisfaction.
Work at Bharti Airtel Limited
Pushparaj T has been employed at Bharti Airtel Limited as a Relationship Manager since 2014. In this role, he is responsible for up-selling and promotional activities related to value-added services (VAS) products. He manages key accounts for major corporations, including Nokia, ITC Group, and The World Bank, with a focus on voice products. His responsibilities also include conducting monthly cross-functional meetings to address customer issues and ensure satisfaction. Pushparaj leads a team of in-house executives, providing training on soft skills, products, and processes.
Previous Work Experience
Prior to his current role, Pushparaj worked at Hungama as an Account Manager from 2012 to 2014, where he was based in Bangalore. He also held a position at One97 Communications Limited in Product Management from 2009 to 2012. Earlier in his career, he served as a Customer Relationship Executive at Bharti Airtel Limited from 2005 to 2009, also in Chennai. His diverse experience in customer relationship management and product management has contributed to his expertise in the telecommunications sector.
Education and Expertise
Pushparaj T studied at SRM Institute of Communications, where he earned a Bachelor of Science degree in Design and Visual Communications from 2001 to 2004. He also completed his Higher Secondary Education in Computer Science at MAK from 1999 to 2001. His educational background provides a foundation for his expertise in activation and deactivation software, including Order Management and Billing Platform E-CRM and ICRM.
Customer Management Skills
Pushparaj specializes in handling voluntary retention and customer life cycle management processes aimed at reducing churn. He proactively meets with high Average Revenue Per User (ARPU) customers to ensure their satisfaction and address any existing issues. His approach includes conducting monthly meetings to resolve customer concerns effectively, demonstrating his commitment to maintaining strong customer relationships.
Leadership and Team Development
In his current role, Pushparaj leads a team of in-house executives, focusing on enhancing their performance through training on soft skills, products, and processes. His leadership style emphasizes the importance of equipping team members with the necessary tools and knowledge to succeed in their roles, thereby contributing to overall organizational effectiveness.